Terms of service

Last updated: September 2, 2026

These Terms & Conditions govern your use of novexaliving.shop and purchases made through our website.

By using our website or placing an order, you agree to these Terms & Conditions. Nothing in these terms affects rights that cannot legally be excluded or restricted under applicable UK law.

1. About Us

NovexaLiving
45 Walterton Rd
Maida Hill
London, United Kingdom

Email: contact@novexaliving.shop
Phone: +44 7575371101

2. Products

NovexaLiving sells home furniture and home-related products, including items such as lamps and chairs.

We make reasonable efforts to ensure that product descriptions, photographs, measurements, colours, and other information displayed on our website are accurate.

Minor variations may occur, particularly in colour and appearance due to differences in screens, lighting, materials, and manufacturing.

3. Product Availability

All products are subject to availability.

If an ordered product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund for the unavailable item.

4. Prices

All prices displayed on our website are shown in the applicable currency at checkout.

We reserve the right to correct pricing errors or inaccuracies. If an obvious pricing error affects an order, we will contact you before fulfilling the order where reasonably possible.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation email confirms that we have received your order. It does not necessarily mean that your order has been accepted.

We may decline or cancel an order in appropriate circumstances, including where a product is unavailable, there is an obvious pricing or product-information error, or we reasonably suspect fraudulent activity.

6. Payment

Payment must be successfully authorised before an order can be processed.

Payments are handled through the payment methods made available during checkout.

7. Shipping

We currently deliver within the United Kingdom.

Standard shipping is free.

Orders are normally processed within 1–2 business days.

Estimated delivery is 2–5 business days after processing.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

For further information, please see our Shipping Policy.

8. Returns and Refunds

We offer a 30-day return period for eligible products, subject to our Returns & Refund Policy and applicable UK consumer law.

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs.

Faulty, damaged, or incorrectly supplied products are handled in accordance with applicable consumer rights.

For complete information, please review our Returns & Refund Policy.

9. Cancellations

You may have a statutory right to cancel an online order within the applicable cancellation period under UK consumer law.

For more information, please see our Order Cancellation Policy.

10. Customer Responsibilities

You agree to provide accurate information when placing an order, including your name, delivery address, email address, and telephone number.

You are responsible for checking your order information before completing your purchase.

11. Intellectual Property

All content on this website, including text, graphics, logos, photographs, product descriptions, designs, and other materials, is owned by or licensed to NovexaLiving unless otherwise stated.

You may not reproduce, distribute, modify, or commercially exploit our website content without appropriate permission.

12. Website Use

You agree not to misuse our website, attempt to gain unauthorised access, interfere with website functionality, introduce malicious software, or use the website for unlawful purposes.

13. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for rights and protections that consumers have under applicable law.

To the extent permitted by law, NovexaLiving will not be responsible for losses that could not reasonably have been anticipated or that arise from circumstances outside our reasonable control.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, transportation disruption, natural disasters, strikes, or other events beyond our reasonable control.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be published on this page with the relevant update date.

16. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protections that apply to you.

17. Contact Us

If you have questions regarding these Terms & Conditions, contact:

NovexaLiving
45 Walterton Rd
Maida Hill
London, United Kingdom

Email: contact@novexaliving.shop
Phone: +44 7575371101