Order Cancellation Policy

Last updated: September 2, 2026

At NovexaLiving, we understand that sometimes you may need to cancel an order.

Cancelling Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:

Email: contact@novexaliving.shop
Phone: +44 7575371101

We will make reasonable efforts to cancel the order before dispatch where possible.

If the order has not yet been dispatched and cancellation is possible, we will confirm the cancellation and process any applicable refund.

Statutory Cancellation Rights

For online purchases, UK consumer law may provide you with a statutory right to cancel your order within the applicable cancellation period, subject to applicable exceptions.

Where you exercise a statutory cancellation right, the applicable legal requirements regarding refunds, delivery charges, and return of goods will apply.

For more information about returning an order, please see our Returns & Refund Policy.

After Dispatch

If your order has already been dispatched, you may still have statutory cancellation or return rights depending on the circumstances.

Please contact us before returning an item so that we can provide the appropriate return instructions.

Faulty or Incorrect Products

If you receive a faulty, damaged, or incorrect product, please contact us as soon as possible. Your statutory consumer rights apply, and we will work with you to resolve the issue.

Contact

NovexaLiving
45 Walterton Rd
Maida Hill
London, United Kingdom

Email: contact@novexaliving.shop
Phone: +44 7575371101