Privacy policy

Last updated: September 2, 2026

At NovexaLiving, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or make a purchase from novexaliving.shop.

1. Information We Collect

When you place an order or interact with our website, we may collect information such as:

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order and transaction information

  • Information you provide when contacting customer service

  • Technical information about your device and website usage

Payment information may be processed securely by our payment service providers. We do not need to store your complete payment card details ourselves.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders

  • Arrange delivery

  • Communicate with you about your orders

  • Respond to customer-service enquiries

  • Process returns, refunds, and exchanges

  • Prevent fraud and protect the security of our website

  • Maintain and improve our website and services

  • Comply with applicable legal and regulatory obligations

We will only use your personal information where we have a lawful basis to do so.

3. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business, such as delivery providers, payment processors, website service providers, customer-service providers, and technical service providers.

We do not sell your personal information.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, customers, business, or website.

4. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve your experience.

Where required by law, we will request your consent before using non-essential cookies.

You can manage cookies through your browser settings and, where available, our cookie-management tools.

5. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, resolving disputes, maintaining business records, and meeting legal obligations.

7. Your Rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of information where legally applicable

  • Object to certain processing

  • Request restriction of processing

  • Request a copy of certain information in a portable format

  • Withdraw consent where processing is based on consent

To exercise applicable rights, contact us using the details below.

8. Children's Privacy

Our website is not intended to knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

NovexaLiving
45 Walterton Rd
Maida Hill
London, United Kingdom

Email: contact@novexaliving.shop
Phone: +44 7575371101

Website: novexaliving.shop