Frequently Asked Questions

Welcome to the NovexaLiving FAQ. Here you'll find answers to some of the most common questions about our products, orders, delivery, and returns.

What does NovexaLiving sell?

NovexaLiving offers a selection of home furniture and décor, including products such as lamps, chairs, and other home furnishings designed to bring comfort and style to your living space.

Where do you deliver?

We currently deliver to addresses throughout the United Kingdom.

Is shipping free?

Yes. We offer free standard shipping on orders delivered within the United Kingdom.

How long does delivery take?

Orders are normally processed within 1–2 business days.

After processing, estimated delivery is 2–5 business days.

Please note that delivery times are estimates and may occasionally be affected by courier delays, weather, public holidays, or other circumstances outside our reasonable control.

How can I track my order?

When tracking is available for your order, tracking information will be sent to you by email after your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at contact@novexaliving.shop.

We will make reasonable efforts to accommodate your request if the order has not yet been dispatched.

If your order has already been dispatched, you may still have cancellation or return rights under applicable UK consumer law.

What is your return policy?

We offer a 30-day return period for eligible products.

If you have changed your mind about your purchase, please contact us within 30 days of receiving your order.

The customer is generally responsible for the cost of return shipping for change-of-mind returns.

Your statutory rights under UK consumer law are not affected.

What if my product arrives damaged or faulty?

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible.

Include your order number and, where appropriate, photographs of the issue. Our team will review the situation and help determine the appropriate solution.

When will I receive my refund?

Once an eligible returned item has been received and assessed, applicable refunds will normally be processed within 14 days, in accordance with applicable UK consumer law.

Refunds are generally made using the original payment method.

Do I have to pay for return shipping?

For a change-of-mind return, the customer is generally responsible for the return shipping cost.

If the product is faulty, damaged, incorrectly supplied, or another situation applies where UK law requires the seller to cover the relevant costs, the applicable legal requirements will apply.

How can I contact NovexaLiving?

Our customer service team can be contacted through:

Email: contact@novexaliving.shop
Phone: +44 7575371101

Business Address:
45 Walterton Rd
Maida Hill
London
United Kingdom

We're happy to help with questions about products, orders, delivery, returns, and refunds.